Newport Mind / Casnewydd Mind
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Privacy Statement

Newport Mind is part of the Gwent Mental Health Consortium is a group of third sector mental health service providers who are commissioned to provide mental health services across Gwent. The Consortium is made up of Growing Space, Caerphilly Borough Mind, Newport Mind, Mind Monmouthshire, Torfaen and Blaenau Gwent Mind, Hafal and Inside Out Cymru.

If you contact us, engage in our services or request information from us, we obtain information about you. This statement explains how we look after that information and what we do with it.

We have a duty to process your data legally and fairly. We must also ensure that the data we hold is accurate, adequate, relevant and not excessive. We will not pass this information to other organisations outside of the Gwent Mental Health Consortium without your consent.

Normally the only information we hold comes directly from you. Whenever we collect information from you, we will make it clear what information is required in order to provide you with support or services. You do not have to provide us with any additional information unless you choose to.

We store your information securely on Gwent Mental Health Consortium’s secure database and/or Newport Mind’s secure database, or on paper records. We restrict access to these records only to those who have a need to know, and we train our staff in handling the information securely and confidentially.

If you have made an enquiry or are using our services or the services of the consortium we will pass your details to the professional worker providing that service. This may include workers from the other organisations that form the Gwent Mental Health Consortium.

We would also like to contact you in future to tell you about other services we provide and ways in which you might like to support us. We will always ask for your agreement to be contacted in this way. You can also contact us directly at any time to tell us not to send you any future material.

You have the right to a copy of all the information we hold about you. To obtain a copy, either ask for an application form to be sent to you, or write to the Data Protection Officer at Newport Mind, 100-101 Commercial Street, Newport, NP20 1LU. There is no charge to obtain this information and we aim to reply as promptly as we can and, in any case, within the legal maximum of one month.

We will only keep your data on our systems for a reasonable length of time, that is, no longer than 3 years after your engagement with us ends unless the matter is covered by the Limitation Act 1980 then the relevant time limits apply.

You have the right to have the data we hold on you erased from our records at any time.

If you have given your consent for us to contact you about services, surveys etc. you may withdraw this consent at any time.

Fundraising Communications

If you have given us your explicit consent, we may send you occasional fundraising and marketing materials with further information about our work, our fundraising activity, and our events. Depending on your preferences, this may be by email, post or telephone. You may choose to unsubscribe from these communications at any time, either by clicking the link at the bottom of each email, or by contacting us. By consenting to receive fundraising communications, your data will be stored in our online databases, including Mailchimp (read their Privacy Policy here).