Here is list of key organisations who could provide help, as compiled by the Welsh Local Government Association.
Remember that many staff are now working remotely. Phone lines may be busy due to high demand. It may be best to email in the first instance.
Age Connects Wales provides support to age 50+ people and is made up of 6 independent Age Connects organisations
Phone: 02920 683600
Age Cymru - Information on benefits, health, money, housing or care for older people, their family, friends, carers and professionals. Check out the website on local area activity or via their email address by including location.
Advice line: 08000 223 444 (advice line open Mon-Fri 9am - 5pm)
Help line: 0300 222 122 (National helpline, 9am - 5pm for local offices)
All Wales Forum of Parents and Carers. - AWF - Supports parents and carers of people with a learning disability across Wales with information and signposting.
Phone: 029 2081 1120 (9 am – 4pm Monday – Thursday)
Contact form also on website.
CALL 24/7 - Mental Health Wales - The helpline gives emotional support and information on mental health matters in Wales
Phone: 0800 132 737 (freephone 24/7) Text 81066
Website: http://www.callhelpline.org.uk/ (Main contact through the Helpline)
Carers Trust Wales / Ymddiriedolaeth Gofalwyr Cymru - Support and services for unpaid carers. Have several projects including one’s focused on young carers
Phone: 02920 811370
CAB - Provide information on benefits, work, money and debit, consumer matters, housing, laws and court processes, immigration and health matters.
Phone: 03444 772020 (Advice line)
Children in Wales - Plant yng Nghymru - Children in Wales is the umbrella organisation for organisation and individuals who work with children and young people and will be able to signpost to relevant organisations that can help
Phone: 02920 342434
Use their contact page to submit an email enquiry:
Community Housing Cymru - Represents over 70 not for profit housing associations and provide information on housing matters in Wales.
Phone: 0290 674810
Disability Wales - Information and advice in disability rights
Phone: 02920 887325
Hafal - Supports people with serious mental illness and their carers through recovery programmes and self-management
Useful link to Mental Health and Money Advice https://www.mentalhealthandmoneyadvice.org/wal/
Phone: 01792 816600/832400
Learning Disability Wales - Provided information on all matters related to learning disability in accessible formats
Phone: 02920 752149
Marie Curie - Wales - Supports people with terminal illness providing nursing care.
Phone: 01495 740818
MIND Cymru - Provides information, support and advice for people with mental health issues and their families/carers
Support online: https://www.mind.org.uk/information-support/
Phone - 02920 395123 (Mon-Fri 9am-6pm)
British Red Cross - Services in Wales include home from hospital support, wheelchair, commode hire and help with money issues.
Phone: 02920 695740
Royal Voluntary Service - RVS provides practical support including welfare services and hospital support
Helpline: 0330 5550310 (Mon – Fri: 8am-5pm)
St John Cymru provide hospital transport services across Wales.
Phone: 02920 449631
Shelter Cymru - Provides information and advice on housing issues and debt for those who find themselves homeless or already are without accommodation.
Phone: 0333 2700182
(Mon-Fri 9.30am - 4pm)
Expert debt advice
(Mon-Fri 9.30am - 4pm)